Format: VHS Video or DVD, Instructor and Participant Print Materials
Approximate Completion Time: 8-10 Hours
Price: $999.00
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Call Us at
(800)735-4440
for a Free Preview
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Team efforts can be the key to higher outputs and lower costs in your existing processes. However, these results are achievable only when members take a logical approach and apply appropriate tools and techniques in their improvement efforts. Achieving Excellence develops a solid understanding of process improvement strategies and gives teams the direction they need to effectively implement their solutions. It examines and integrates the basic activities of every process improvement project. And it provides the tools for gathering and quantifying ideas and data.
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Target Audience
- All team members who are responsible for improving their processes
- Teams in service organizations, administrative and support functions and government agencies
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Topics
- Selection
- Definition
- Simplification
- Measurement
- Implementation and Improvement
- Idea Generation
- Idea Analysis
- Data Gathering
- Data Analysis
- Process Flow Analysis
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Program Details
STRATEGY MODULES
Unit 1: Overview of Process Improvement
- Purpose, benefits and basic activities of process improvement efforts
- Importance of clear communication and documentation of the team's efforts
Unit 2: Selection
- Four-step procedure to select an appropriate process improvement opportunity
- Functional vs. cross-functional processes
- Common errors during selection
Unit 3: Definition
- Definitions of process characteristics
- How to identify process work activities
- Purpose and symbols of flowcharts
- How to write a detailed problem statement
Unit 4: Simplification
- How to make immediate, temporary fixes to prevent problems from reaching customers
- Definitions of customer value-added activities, operational value-added activities, and non-value-added activities
Unit 5: Measurement
- Determining when, what and how to measure
- Process vs. output characteristics
- How to decide what type of data to collect
- Common data collection and analysis tools
- Assigning responsibilities, communicating efforts, and documenting results
Unit 6: Implementation and Improvement
- Activities necessary for successful implementations
- Importance of ongoing improvement efforts
- Using benchmarking
TOOLS & TECHNIQUES MODULES
Unit 1: Idea Generation
- Brainstorming
- Nominal group technique
- Affinity diagrams
- Storyboards
Unit 2: Idea Analysis
- Cause-and-effect analysis
- Force field analysis
Unit 3: Data Gathering
- Sampling techniques
- Check sheets
- Frequency tables
Unit 4: Data Analysis
- Pareto diagrams
- Histograms
- Scatter diagrams
- Run charts
Unit 5: Process Flow Analysis
- Standard process flowcharts
- Deployment process flowcharts
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What's Included?
- 9 Videotapes or 9 DVD's
- 2 Instructor's Classroom Guides
- 2 Participant's Guides
- 2 Sets of Transparencies
- 1 Instructor's Planning Guide
- 1 Storage/Carrying Case
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Free Preview
For a free 15-day preview with no obligaton, please contact Peggy Corrigan at (800)735-4440 or peggy.corrigan@saiglobal.com.
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Information/Ordering
For pricing, ordering, and further information, please contact Peggy Corrigan at (800)735-4440 or peggy.corrigan@saiglobal.com.
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