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Business Improvement
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Daily Promotions
Instructor-Led Courses
> Six Sigma
> Lean Enterprise
> Process Management
> Information Security
> ISO 9001:2000
> ISO 14001 / OHSAS 18001
> AS9100 / AS9110
> Medical Device - ISO 13485
> Pharmaceutical
> ISO/TS 16949
> ISO/IEC 17025
> TL 9000
> Food Safety
> Malcolm Baldrige
> Project Management
Course Calendar
e-Learning
Video / CD-ROM
Business Improvement
Contact Us
Benchmarking and Measuring Business Performance
Course 8104 - 2 Days - 1.4 CEUs
Call for pricing at your location.
Key Session Topics
Benchmarking overview
Understanding business processes
Benchmarking and continuous improvement – The Business Excellence Framework
Types of Benchmarking
The four-stage Benchmarking methodology
Identifying key result areas and key performance indicators
Statistical thinking and organizational performance
Why SAI Global?
Our courses teach
real-world business objectives
in an
interactive learning environment
.
Our instructors have an average of
20 years industry experience
.
We offer
excellent customer service
.
We have maintained a
98.9% approval rating among more than 200,000 training participants
.
If you have questions about this course,
submit a
Course Information Request
or call us at 1-800-374-3818.
To learn about the savings and instructional benefits of training five or more participants at your location, submit an
On-Site Quote Request
or call us at 1-800-374-3818.
To learn how you can save 10% - 30% on course registrations with SAI Global as your preferred training provider, submit a
Customer Rewards Request
or call us at 1-800-374-3818.
Course Objectives
Upon completion of this course, participants will be able to:
Define Benchmarking
Position Benchmarking in the context of other organizational improvement tools
Differentiate between the major types of Benchmarking
Evaluate the relevance of Benchmarking to an organization and its management system
Describe how to organize, plan and conduct a benchmarking study for your organization
Identify key result areas and measures at three levels within your organization
Understand the Five-step approach to applying Statistical Thinking
Who Should Attend
Those who wish to enhance their understanding of the principles/methodologies of benchmarking and performance monitoring
Quality Professionals
Manufacturing personnel
Those involved in Continuous Improvement activities
Customer Service/Sales Professional
Senior Management
Prerequisites
There are no specific prerequisites for this course.