Format: VHS Video or DVD, Instructor and Participant Print Materials
Approximate Completion Time: 4-6 Hours
Price: $599.00
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Call Us at
(800)735-4440
for a Free Preview
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Conflict is normal in any team situation, a sign of those differences that make teamwork so effective in the first place. Conflict Management shows how to redirect friction between members to achieve new levels of creativity and productivity. This program explains how to diagnose and address both task-related and relational conflicts. It also examines conflict management styles and presents practical guidelines for when to use them. Team members who understand and can address conflict behavior are able to overcome those obstacles that can stifle ideas and undermine work relationships.
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Target Audience
- All team participants, in any type of organization
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Topics
- Common Misperceptions
- Causes of Conflict
- Diagnosing Conflict Situations
- Dynamics of Conflict Situations
- Styles of Managing Conflict
- Choosing a Management Style
- Addressing the Situation
- Reaching Common Ground
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Program Details
Unit 1: Rethinking Conflict
- Common misperceptions
- Positive side of conflict
- Benefits of managing conflict
Unit 2: Types of Conflict
- Definitions of and reasons for task-related, relational, and mixed conflicts
- Why it's important to know how each type differs
- How to recognize a relational conflict
- Forces that influence conflict
- Influences of power, face-saving and climate
- How to prevent influences from blocking successful conflict management
Unit 3: Conflict Management Styles
Descriptions, advantages, and disadvantages of:
- Competing
- Collaborating
- Compromising
- Accommodating
- Avoiding
Unit 4: Managing Conflict
- Identifying and diagnosing a conflict situation
- Choosing an appropriate conflict management style
- Addressing the conflict
- Reaching common ground
Unit 5: Strategies for Dealing with Relational Conflict
- How to address a relational conflict
- How to deal with anger and face-saving
Unit 6: Communication Skills
- Role of communication in a conflict situation
- How we send and receive messages
- Practical guidelines on listening, responding, and questioning
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What's Included?
- 2 Videotapes or 2 DVD's
- 1 Instructor's Guide
- 1 Set of Transparencies
- 1 Participant's Guide
- 1 Album
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Free Preview
For a free 15-day preview with no obligaton, please contact Peggy Corrigan at (800)735-4440 or peggy.corrigan@saiglobal.com.
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Information/Ordering
For pricing, ordering, and further information, please contact Peggy Corrigan at (800)735-4440 or peggy.corrigan@saiglobal.com.
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