Continual Business Improvement

Course 8102 - 2 Days - 1.4 CEUs

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Key Session Topics

Introduction to Continual Business Improvement
Principles of quality management
What to measure to improve business results
Teamwork for business improvement
Addressing variation
Tools of continual improvement
Managing change for business improvement
Addressing workplace culture
Determining change management strategy to support continual improvement
Determining cost for continual improvement
Developing a plan to apply strategies in the workplace

Why SAI Global?

Our courses teach real-world business objectives in an interactive learning environment.
Our instructors have an average of 20 years industry experience.
We offer excellent customer service.
We have maintained a 98.9% approval rating among more than 200,000 training participants.

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Course Objectives
Effective business management systems are essential in maximizing organizational performance. This two-day course is designed to help attendees recognize the influence that suppliers, internal customers and external customers have on improving business results. It will also provide participants with the introductory knowledge, skills and attributes necessary to implement and apply continual improvement processes.

Upon the completion of this course, participants will be able to:

Understand the concepts and principles of Continual Business Improvement (CBI)
Analyze alternatives to traditional work practices to improve business results
Understand factors that increase commitment to CBI through leadership and teamwork
Examine how positive internal and external relationships affect improvement results
Demonstrate how to maximize a competitive advantage by minimizing variation and reducing cost
Develop problem solving skills that support the CBI process in the workplace
Outline a framework to encourage the development of practical action plans to be implemented on returning to the workplace

Who Should Attend

This course is aimed at participants who are actively involved with the implementation of the ISO 9000:2000 series standards or are involved with any type of customer satisfaction measurement.
Quality Professionals
Manufacturing personnel
Those involved in Continuous Improvement activities
Senior Management

Prerequisites
Previous exposure to Quality Management and Continual Business Improvement activities is desirable.