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Effectively Documenting Your Management System to ISO 9001:2000
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Course
0322
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2
Days
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1.4
CEUs
Call for pricing at your location.
"The course was excellent. The delivery of info was balanced and logically presented. The instructor was a great facilitator! He presented the info with ease, expertise and interest. He had great attention for the dynamics of the attendees and created a comfortable learning environment."
--Donna Hipkins, Delta Dental of California
"Al Rollins was very knowledgeable and approachable: Excel office help is outstanding."
--David Kuhlmann, Velocys
Key Session Topics
- Our existing documentation system – what works, what doesn’t
- Gathering feedback on our current system
- Creating an effective documentation framework
- ISO 9001:2000; what documentation is required? (includes viewpoints from registrars and TC 176)
- The new quality manual
- Capturing policy and objectives
- Documenting processes using mapping and flowcharting techniques
- Creating high-impact worker instructions
- Document control and records
- Business metrics
- Managing the documentation effort
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Course Objectives
The year 2000 revision of ISO 9001 provides organizations with additional flexibility in developing their documentation systems. This 2-day course is designed for organizations just beginning the documentation process who need guidance on what to create and in what format, as well as for those organizations who are already registered and have found their processes to be “over-documented”.
Attendees of this course will review the documentation requirements of the revised standard and examine creative alternatives to the traditional element-by-element approach used to develop quality manuals and supporting documentation. You will have an opportunity to assess your organization’s existing documentation in order to determine gaps and identify opportunities for reducing and streamlining existing documentation. Attendees will step through the documentation system’s design process, including the development of a quality manual and lower level, supporting documentation. You will also learn how to utilize documented processes as a vehicle to promote process improvement efforts. Additionally, attendees will be given an opportunity to assess different types of software generated documentation.
Who Should Attend
- Quality Managers
- Management Representatives
- ISO System implementers/team members
- Documentation Managers/coordinators
Prerequisites
There are no specific prerequisites for this course.
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