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Business Improvement
Contact Us
Daily Promotions
Instructor-Led Courses
> Six Sigma
> Lean Enterprise
> Process Management
> Information Security
> ISO 9001:2000
> ISO 14001 / OHSAS 18001
> AS9100 / AS9110
> Medical Device - ISO 13485
> Pharmaceutical
> ISO/TS 16949
> ISO/IEC 17025
> TL 9000
> Food Safety
> Malcolm Baldrige
> Project Management
Course Calendar
e-Learning
Video / CD-ROM
Business Improvement
Contact Us
Managing and Improving Processes
Course 8106 - 2 Days - 1.4 CEUs
Call for pricing at your location.
Key Session Topics
Systems and Processes
Plan : selecting the opportunity for improvement, analyzing causes for poor performance and developing a theory for improvement
Do : Communicate and implement the planned improvement
Study : review and understand the results
Act : standardizing the improvement and developing a plan for the future
Why SAI Global?
Our courses teach
real-world business objectives
in an
interactive learning environment
.
Our instructors have an average of
20 years industry experience
.
We offer
excellent customer service
.
We have maintained a
98.9% approval rating among more than 200,000 training participants
.
If you have questions about this course,
submit a
Course Information Request
or call us at 1-800-374-3818.
To learn about the savings and instructional benefits of training five or more participants at your location, submit an
On-Site Quote Request
or call us at 1-800-374-3818.
To learn how you can save 10% - 30% on course registrations with SAI Global as your preferred training provider, submit a
Customer Rewards Request
or call us at 1-800-374-3818.
Course Objectives
This two-day course is designed for people who wish to improve their effectiveness through improved management of processes. Attendees will learn about basic statistical process analysis, process variation and will be introduced to a range of process management tools.
Upon completion of this course, participants will be able to:
Define the benefits of process improvement over problem solving
Develop a process map
Describe the basic concepts of statistical process analysis including data sampling methods, managing process variation and process stability versus capability
Demonstrate the use of appropriate process improvement tools and root cause analysis
Demonstrate the use of control charts to identify common cause and special cause variation
Describe the benefits of a teams based approach to process improvement
Describe the role of Quality Assurance in process improvement
Who Should Attend
Those who wish to improve their work effectiveness and make a difference to their team through better management of processes.
Quality Professionals
Manufacturing personnel
Those involved in Continuous Improvement activities
Customer Service/Sales Professional
Senior Management