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Course
1209
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2
Days
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1.4
CEUs
$895 USD
$805 USD with 30-Day Prepay Savings
$447 USD for Third Attendee
$402 USD for Third Attendee with 30-Day Prepay Savings
Save 10% to 30% in our Customer Rewards Program
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Key Session Topics
What Is a Process Map?
A process map is a visual tool used to illustrate your core processes. It is a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organization.
Benefits of Process Mapping
- Process mapping improves our understanding of processes and boosts our understanding of business and operational performance.
- Process maps help you to understand the important characteristics of a process, allowing you to generate useful analytical data in order to derive findings, draw conclusions and formulate recommendations.
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"Many people believe process mapping is simply flowcharting; it is not. Flowcharting a dysfunctional process will only help to ensure that it produces consistently poor output. Process Mapping goes way beyond creating a picture of the process in flowchart form. It involves gathering data, analyzing that data, adjusting the process based upon results, and then effectively deploying, monitoring and enforcing the new process."
-- Penny Riordan, SAI Global Instructor and Consultant
Improve Your Processes
Processes are the most effective way to manage an organization at any level and eventually support its overall goals. By improving processes, a business or organization can improve internal efficiencies, effectiveness, adaptability and customer service.
Improving your processes includes:
- Eliminating processes that are unnecessary
- Automating, combining, altering or modifying steps
- Outsourcing elements of the process
- Changing the location where steps are done or the people performing them
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Why SAI Global?
- Our courses teach real-world business objectives in an
interactive learning environment.
- Our instructors have an average of 20 years industry experience.
- We offer excellent customer service.
- We have maintained a 98.9% approval rating among more than 200,000
training participants.
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Dates, Locations,
and Registration
You can register for a course in either of two easy ways:
- Call us at (800)374-3818.
- Click on a date in the table below and complete the online registration form.
Register online or call 800-374-3818.
If you have questions about this course,
submit a
Course Information
Request
or call us at 1-800-374-3818.
To learn about the savings and instructional benefits of training five or more participants
at your location, submit an
On-Site Quote Request
or call us at 1-800-374-3818.
To learn how you can save 10% - 30% on course registrations with SAI Global as your preferred training provider, submit a
Customer Rewards Request or call us at 1-800-374-3818.
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Course Objectives
Drive Down Costs with Process Mapping
Process mapping is one of the fastest ways to lower errors, increase productivity, and improve customer service. Drawing on years of valuable, real-world experience across a variety of industries, our instructors teach attendees to map their business processes and identify critical areas for improvement.
Your business processes are the real interface with your customers. Analyzing your business processes enables you to develop your organization and improve its effectiveness and quality of work. Managing your key processes efficiently is critical to the success of the company.
Process mapping is a simple way of rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure and focus on the processes that are the core of your business. Process mapping allows you to analyze the way your organization really operates, identify opportunities for improvement, implement changes and increase customer satisfaction.
General
Through an engaging combination of focused discussions, classroom exercises, and interactive workshops, you will learn the following important skills:
- How to select the right process to map
- How to identify team members and responsibilities
- Operational definitions and measurement plans
- Documentation requirements
- Continual improvement
Takeaways
As a course participant, you will receive a CD-ROM containing the following valuable resources:
- Data collection worksheet
- Issue tracking matrix
- Process selection worksheet
- Value-added analysis worksheet
Who Should Attend
- Managers
- System implementers
- Management representatives
- System coordinators
- Change managers
- Improvement teams
Course Instructors
Penny Riordan is one of SAI Global's Senior Consultants. She has a strong background in the implementation of quality systems in a service environment, including Instructional Design, Customer Service, Training Delivery Services and Service Support Activities. She also has expertise in the area of Quality Management Systems and Business Process Improvement in manufacturing and automotive companies. For over 10 years, Penny has been a member of ASQ, and she served on the executive committee for the Greater Atlanta section. She is a member of the Statistics division and the Auditing division, and is an ASQ Certified Quality Engineer and Certified Quality Auditor.
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John Marshall has over 30 years of experience in implementing quality systems in a manufacturing environment. He has held positions including Product and Process Engineer, Plant Manager, and Vice President of Quality and Engineering. John has extensive knowledge of predictive maintenance, and has applied this knowledge within companies desiring improvements in machine reliability. He has also utilized the concepts of synchronous and lean manufacturing to identify and eliminate sources of waste in the production process.
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Sheronda Jeffries Sheronda has a unique combination of skills and experience that includes planning and participating in third-party audits, training auditors and linking quality standards to key business aims. For more than 10 years, Sheronda has been involved with quality control and quality system auditing and training. Her experience spans many industries, including telecommunications, automotive and testing laboratories, plus the following types of manufacturing: electrical, mechanical, paper and plastic. Having served in these various roles, she can provide SAI Global customers with well-rounded support for all their Business Process Improvement initiatives in the areas of quality systems and program development.
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Course Agenda
Day 1:
8:00 AM to 8:30 AM – Registration (Public Only)
8:30 AM to 4:30 PM
- Introductions
- Introduction to the Process Approach
- Select the Process
- Workshop: Selecting the Right Process to Map
- Identify Team Members and Responsibilities
- Plan and Introduce the Process Mapping Session
- Map the Process
- Case study 1: Process Mapping
- Facilitation Skills
- Analyze the Process
Day 2:
8:30 AM to 4:00 PM
- Workshop: Identifying Measures
- Workshop: Creating an Operational Definition and Measurement Plan
- Workshop: Value-added Analysis
- Document and Deploy the “To Be” Process
- Workshop: Documentation Requirements
- Workshop: Piloting the “To Be” Process
- Monitor and Enforce the New Process Workshop
- Identify Continual Improvement Opportunities
What's
Included in the Price
The course price includes:
- breakfast, lunch, and refreshments each course day -- special dietary needs are
no problem
- a student manual developed by experienced instructional designers
- a copy of the standard (where applicable)
- forms, templates, and worksheets for use back at the workplace (for auditing and
other applicable courses)
- certificates upon completion of course requirements
Hotels:
Although hotel reservations and accommodations are not included in the course price,
we do secure discounted room rates for most of our courses.
Training at Your Location:
Please contact us at 1-800-374-3818 for information about on-site pricing.
Support from Registration through Certificate of Completion
At every step of the public course process, the SAI Global Customer Relations team
is singularly committed to providing an unparalleled level of support so you can
focus on the learning event instead of on preparations and logistics.
- Once you register for a course by phone, by fax, or online, we send you a registration
confirmation e-mail.
- Approximately 3 weeks prior to the course, or if you register closer to the start
date, we mail and/or e-mail you precourse materials, if applicable.
- If any changes to course/hotel location occur, we contact you immediately.
- Approximately 2 weeks prior to the course start date, we e-mail you a course reminder
to confirm your attendance.
- For the course itself, we provide everything you need to facilitate your learning
experience.
- At the conclusion of the course, the instructor submits test scores (where applicable)
and other necessary paperwork to the home office for processing.
- You receive a certificate of completion and confirmation of continuing education
units (CEUs) earned.
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