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Skills for Success for the Management Representative
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Course
0333
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3
Days
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2.1
CEUs
$1095 USD
$985 USD with 30-Day Prepay Savings
$547 USD for Third Attendee
$492 USD for Third Attendee with 30-Day Prepay Savings
Save 10% to 30% in our Customer Rewards Program
"Excellent course...made me think! More companies contemplating ISO registration or just beginning should send employees to this course. I wish I'd taken it PRIOR to beginning our efforts."
-Roberta Schowen, Lead Management Analyst, United States Army Corp of Engineers
Key Session Topics
- Management Representative roles and responsibilities
- What makes an effective Management Representative
- In-depth review of ISO 9001:2000 requirements with self-assessment
- Effectively documenting the business system
- Process mapping concepts and tools for creating effective documentation
- Internal auditing concepts and case study
- Capturing nonconformities that will drive business improvement versus compliance
- Internal audit management concepts
- Effective corrective and preventive action systems
- Conducting effective management reviews
- Managing the relationship with the Third Party registrar before and during the audit(s)
- Embedding measurement into the business processes
- Tools for driving continual improvement in the organization
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Why SAI Global?
- Our courses teach real-world business objectives in an
interactive learning environment.
- Our instructors have an average of 20 years industry experience.
- We offer excellent customer service.
- We have maintained a 98.9% approval rating among more than 200,000
training participants.
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Dates, Locations,
and Registration
You can register for a course in either of two easy ways:
- Call us at (800)374-3818.
- Click on a date in the table below and complete the online registration form.
Register online or call 800-374-3818.
If you have questions about this course,
submit a
Course Information
Request
or call us at 1-800-374-3818.
To learn about the savings and instructional benefits of training five or more participants
at your location, submit an
On-Site Quote Request
or call us at 1-800-374-3818.
To learn how you can save 10% - 30% on course registrations with SAI Global as your preferred training provider, submit a
Customer Rewards Request or call us at 1-800-374-3818.
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Course Objectives
ISO 9001 and other international standards require the appointment of a Management Representative who is responsible for overseeing the implementation of the company’s system, interfacing with the third-party registrars and reporting on the system’s effectiveness to management. Many newly appointed Management Representatives need to develop the skills necessary to support the organization and drive continual improvement.
The Skills for Success for the Management Representative is an intensive, three-day program which provides new Management Representatives with the tools they need to succeed. It is also an excellent opportunity for seasoned Management Representatives to sharpen their existing skills. Those tasked with helping their organizations achieve their initial certification will also find the course extremely valuable.
Who Should Attend
- Site Quality Managers
- Corporate Quality Managers
- Management Representatives
- ISO System Implementers
Course Instructors
Penny Riordan is a quality professional with an extensive background related to the implementation and management of Quality Management Systems in industries ranging from service to manufacturing. Penny has served as SAI Global's Management Representative and successfully maintained SAI Global's ISO 9001 registration. Penny has expertise in the area of Quality Management Systems and Business Process Improvement in manufacturing and automotive companies. She has trained over 600 internal auditors. Her energetic, hands-on approach has been very effective in both manufacturing and service-related areas where a one-on-one approach yields significant gains.
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Sheronda Jeffries has been involved with quality control and quality system auditing and training for more than 10 years. Her experience spans many industries, including telecommunications, automotive and testing laboratories, plus the following types of manufacturing: electrical, mechanical, paper and plastic. Sheronda has a unique combination of skills and experience that includes planning and participating in third-party audits, training auditors and linking quality standards to key business aims. Having served in these various roles, she can provide SAI Global customers with well-rounded support for all their Business Process Improvement initiatives in the areas of quality systems and program development.
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John Marshall has over 30 years of experience in implementing quality systems in a manufacturing environment. He has held positions including Product and Process Engineer, Plant Manager, and Vice President of Quality and Engineering. John has extensive knowledge of predictive maintenance, and has applied this knowledge within companies desiring improvements in machine reliability. He has also utilized the concepts of synchronous and lean manufacturing to identify and eliminate sources of waste in the production process.
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Prerequisites
There are no specific prerequisites for this course.
What's
Included in the Price
The course price includes:
- breakfast, lunch, and refreshments each course day -- special dietary needs are
no problem
- a student manual developed by experienced instructional designers
- a copy of the standard (where applicable)
- forms, templates, and worksheets for use back at the workplace (for auditing and
other applicable courses)
- certificates upon completion of course requirements
Hotels:
Although hotel reservations and accommodations are not included in the course price,
we do secure discounted room rates for most of our courses.
Training at Your Location:
Please contact us at 1-800-374-3818 for information about on-site pricing.
Support from Registration through Certificate of Completion
At every step of the public course process, the SAI Global Customer Relations team
is singularly committed to providing an unparalleled level of support so you can
focus on the learning event instead of on preparations and logistics.
- Once you register for a course by phone, by fax, or online, we send you a registration
confirmation e-mail.
- Approximately 3 weeks prior to the course, or if you register closer to the start
date, we mail and/or e-mail you precourse materials, if applicable.
- If any changes to course/hotel location occur, we contact you immediately.
- Approximately 2 weeks prior to the course start date, we e-mail you a course reminder
to confirm your attendance.
- For the course itself, we provide everything you need to facilitate your learning
experience.
- At the conclusion of the course, the instructor submits test scores (where applicable)
and other necessary paperwork to the home office for processing.
- You receive a certificate of completion and confirmation of continuing education
units (CEUs) earned.
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